Privacy Policy
Privacy policy
Modern Living Outlet is a trading name of MODERNLIVINGOUTLET.CO.UK LIMITED, registered in England and Wales (company number 17314334), Unit 4 Crestland Works Bull Lane Industrial Estate, Acton, Sudbury, Suffolk, England, CO10 0BD. We are the data controller for the personal information you give us. Questions about your data go to hello@modernlivingoutlet.co.uk
What we collect
Contact details: name, email address, phone number, delivery and billing address.
Order details: items bought, order history, delivery notes and any messages you send us.
Payment details: handled securely by our payment providers ([e.g. Squarespace Payments, Stripe, PayPal]). We never see or store your full card number.
Website data: IP address, browser type and pages visited, collected through cookies.
Why we use it
To process, deliver and support your order (to perform our contract with you).
To handle returns, refunds and warranty claims (contract and legal obligation).
To keep financial records for tax and accounting (legal obligation).
To send offers and news, only if you opt in. You can unsubscribe at any time (consent).
To run and improve our website and prevent fraud (legitimate interests).
Who we share it with
We only share your data with services we need to run the business: our website platform (Squarespace), payment providers, delivery and courier companies, email tools and our accountant. We never sell your data. Some providers may store data outside the UK; where they do, they use approved safeguards such as standard contractual clauses.
How long we keep it
Order and payment records are kept for 6 years to meet tax law. Marketing data is kept until you unsubscribe. Website enquiries with no order are deleted after 2 years.
Cookies
Our website uses essential cookies to make it work and, with your permission, analytics cookies to see how it is used. You can change your choice through the cookie banner or your browser settings.
Your rights
Under UK GDPR you can ask to see, correct or delete your data, restrict or object to how we use it, take a copy of it, and withdraw consent at any time. Email hello@modernlivingoutlet.co.uk and we will reply within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Your consumer rights
Everything we sell, new or refurbished, is covered by the Consumer Rights Act 2015. Your goods must be of satisfactory quality, fit for purpose and as described. Nothing in our policies affects these rights.
Refurbished furniture
Refurbished items have had a previous owner. They are checked, cleaned and restored before sale, but may show minor signs of age or use. Quality is judged against the item's description, age and price. We describe and photograph any visible marks before you buy, and we cannot accept returns as faulty for wear that was shown or described.
If an item is faulty
Within 30 days of delivery: you can reject it for a full refund.
Within 6 months: we will repair or replace it. If that isn't possible, or doesn't fix the problem, you can have a refund or a price reduction.
After 6 months: you may still be entitled to a repair, replacement or partial refund, but you may need to show the fault was there at delivery. You can make a claim for up to 6 years (5 in Scotland).
We cover the cost of collecting and returning faulty items.
14-day right to cancel (online and phone orders)
If you buy online or by phone without visiting us, the Consumer Contracts Regulations 2013 give you 14 days from delivery to cancel for any reason. Tell us within that time, then return the item within a further 14 days. This right does not apply to items made or altered to your specification, or to goods bought in person at our premises. It still applies if you order online and collect.
Returns policy
You can return an online order within 14 days of delivery for a full refund of the item price and standard delivery cost.
How to return
Email hello@modernlivingoutlet.co.uk with your order number within 14 days of delivery.
We will confirm the return and arrange collection, or give you our return address.
Return the item within 14 days of telling us, in the same condition you received it.
Condition of returns
Please handle items as you would in a shop. We may reduce your refund if an item has been damaged, marked or used beyond what is needed to inspect it.
Return costs
Change of mind: you pay the return cost. If we collect, we will inform you what the charge will be before collecting, deducted from your refund.
Faulty or not as described: we pay all return costs.
Refunds
We refund within 14 days of receiving the item back, or of you showing proof of return if sooner. Refunds go to your original payment method. If you chose a more expensive delivery option, we refund the standard delivery cost only.
Items we cannot take back
Items made, altered or upholstered to your specification
Items bought in person at our premises, unless faulty
Damage from misuse, accidents or normal wear after delivery
Damaged on delivery
Check your item when it arrives and tell us of any damage within 48 hours, with photos where possible. This helps us resolve it quickly. It does not limit your legal rights if a fault is found later.
Contact us
Modern Living Outlet, MODERNLIVINGOUTLET.CO.UK LIMITED, Unit 4 Crestland Works Bull Lane Industrial Estate, Acton, Sudbury, Suffolk, England, CO10 0BD Email: hello@modernlivingoutlet.co.uk
We may update these policies from time to time. The latest version is always on this page.